Contact Us

Support hours: Monday to Friday, 09:00–18:00 UTC+8

Before publishing: every mailbox below must be real and genuinely monitored. Waffo Pancake account review verifies these addresses, and a channel that nobody answers is treated as a non-compliant reporting channel. Delete any row you cannot staff.

Please use the channel that matches your enquiry — it routes you to the right team and speeds up resolution.

Support

Topic Email Notes
General support & product questions support@pandada.ai First point of contact for most issues
Content safety reports report@pandada.ai Subject line "URGENT - CHILD SAFETY" for L1 reports
Trust & safety team safety@pandada.ai Policy and enforcement questions
Appeals appeal@pandada.ai Within 14 days of an enforcement decision

Billing

Billing enquiries billing@pandada.ai Reply within 2 business days; confirmed billing errors resolved within 5 business days
Refund requests refunds@pandada.ai See the Refund Policy
Cancel a subscription Profile → Cancel subscription (self-service) or cancel@pandada.ai Online cancellation is instant and always available

Legal, Privacy and Security

Legal, privacy and data rights legal@pandada.ai Data subject requests handled within 30 calendar days
Security vulnerabilities security@pandada.ai Please do not publicly disclose an unpatched vulnerability

Company

  • Legal name: [LEGAL COMPANY NAME]
  • Registered address: [REGISTERED ADDRESS]
  • Email: support@pandada.ai

Before You Write

To help us resolve your issue faster, please include:

  • Your account email address
  • For billing issues: the charge or transaction ID and the approximate date
  • For technical issues: the document format, the error message and a screenshot
  • For safety reports: the account or document concerned and which policy section applies

Please do not email us the contents of your documents or any full card number. We never need either, and we cannot action a request that includes them.