Terms of Service

Last updated: October 3, 2026 · Version 2.0 · Billing model: Subscription (V1)

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1. Acceptance of Terms

Welcome to [LEGAL COMPANY NAME] (also referred to as "[LEGAL COMPANY NAME]", "we", "us" or "our"), an [individual / sole trader / company incorporated under the laws of [COUNTRY/REGION]] [with its registered address at [REGISTERED ADDRESS]].

These Terms of Service ("Terms") govern your access to and use of DocTranslator, an AI-powered document translation service available at https://doctranslate.tech (the "Service").

By creating an account, subscribing to a plan, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorised to enter into this agreement on behalf of yourself or any organisation you represent.

Important: if you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Description of the Service

2.1 What we provide. DocTranslator is a software-as-a-service (SaaS) platform that uses artificial intelligence to translate documents. It supports PDF, DOCX, PPTX and XLSX files, preserves original document formatting, and provides glossary management for terminology consistency across translations.

2.2 Nature of the Service. The Service is a digital, intangible product delivered electronically. Access is granted immediately upon payment confirmation. Because of the immediate delivery of a digital service, refunds are subject to the specific conditions set out in Section 7.

2.3 AI model dependency. Translation output is generated using third-party AI model providers, currently DeepSeek (model deepseek-chat), accessed through the DeepSeek API. Performance and availability depend partly on these providers' operational status; we will notify users of significant disruptions. DocTranslator is an independent product and is not affiliated with, endorsed by, or an official product of DeepSeek or any other model provider.

3. Account Registration and Eligibility

3.1 Account creation. You must register using accurate and complete information. You are responsible for safeguarding your login credentials and for all activities occurring under your account.

3.2 Account security.

  • If you suspect unauthorised access, notify us immediately at security@pandada.ai.
  • You must not share your login credentials with any third party.
  • You must keep the email address associated with your billing account valid and current.

3.3 Business accounts. If you register on behalf of a company or organisation, you represent that you are authorised to bind that entity to these Terms.

3.4 One account per person. Unless we have expressly agreed otherwise in writing for an organisation, you may maintain only one personal account.

4. Subscription Plans

We offer subscription plans for access to the Service, available on a monthly or annual billing cycle as selected at checkout. Current plan details and pricing are published on our Pricing page, which forms part of these Terms.

We reserve the right to modify plan features or introduce new plans. Price changes are handled in accordance with Section 5.2.

5. Billing and Payment

5.1 Automatic renewal authorisation.

By providing a payment method and subscribing to a paid plan, you expressly authorise [LEGAL COMPANY NAME] to charge your payment method on a recurring basis for the corresponding subscription fee at the interval you selected. Your subscription renews automatically at the end of each billing period unless you cancel it in accordance with Section 6. This recurring authorisation remains in effect until you cancel.

For annual subscriptions we will send a reminder email before each renewal. We may also send a reminder before a free trial converts to a paid subscription.

5.2 Taxes. Unless stated otherwise, prices exclude applicable taxes (including VAT, GST and sales tax). Where required by law, we will collect and remit such taxes.

5.3 Payment processing. Payments are processed by Waffo Pancake, our PCI-DSS compliant payment processor, which handles card data exclusively. Creem is retained as a secondary payment channel. We never store your full card details on our servers.

5.4 Billing descriptor. Charges appear on your card statement under a descriptor identifying [LEGAL COMPANY NAME] or DocTranslator. If you do not recognise a charge, contact us before disputing it with your bank.

6. Cancellation

6.1 How to cancel. You may cancel your subscription at any time, online, using either of the following methods:

6.2 Effect of cancellation.

  • Cancellation takes effect for the end of the current billing period; your subscription remains active until then.
  • You will not be charged again in any subsequent billing period.
  • You may resume your subscription at any time before the period ends by re-subscribing from the Profile page.
  • Account data is retained for 90 days after cancellation and then deleted in accordance with our Privacy Policy.

7. Refund Policy

7.1 General policy. Because the Service is a digital product delivered immediately, subscription fees are generally non-refundable, except in the circumstances set out below. The full policy is published at /refund and is displayed at checkout.

7.2 Refundable circumstances.

  • 7-day new subscriber guarantee: first-time subscribers may request a full refund within 7 days of the initial charge, provided usage has not exceeded 10% of the plan quota.
  • Duplicate charges: any duplicate charge resulting from a billing error is refunded in full.
  • Verified service outage exceeding 72 hours caused by us: pro-rata refund or service extension at your choice.
  • Statutory rights: any cancellation or refund rights granted by applicable law (for example the 14-day cooling-off period in the EU/UK) are preserved in full.

7.3 How to request a refund. Email refunds@pandada.ai with your account email, transaction ID and reason. We confirm within 2 business days and process eligible refunds within 5–10 business days to the original payment method.

7.4 Non-refundable items. Consumed quota; subscription periods during which the Service was available; annual subscriptions after 30 days from first purchase; and accounts closed for breach of these Terms or our AUP.

8. Billing Disputes

If you believe a charge is incorrect, please contact us at billing@pandada.ai before raising a dispute with your bank. We commit to replying within 2 business days and to resolving confirmed billing errors within 5 business days.

9. AI Content and Intellectual Property

9.1 Ownership of output. Subject to these Terms, AI translations generated from your input ("Output") belong to you. You may use the Output for any lawful purpose permitted under Section 10.

9.2 Input licence. By submitting content to the Service ("Input"), you grant [LEGAL COMPANY NAME] a limited, non-exclusive licence to use your Input solely to provide the Service to you. We do not use your Input to train AI models.

9.3 Third-party AI model dependency. The Service relies on third-party AI model providers, currently DeepSeek. Output may be influenced by those providers' models. We do not guarantee any particular output quality and are not responsible for content generated by third-party models.

9.4 Accuracy of AI output. AI-generated translations may contain errors, omissions or inaccuracies. You are responsible for reviewing and verifying Output before relying on it, and must have translations reviewed by a qualified professional where legal, medical, financial or other professional accuracy is required.

9.5 Our platform IP. The DocTranslator platform, software, designs, glossary tooling and underlying technology are owned by [LEGAL COMPANY NAME]. You may not copy, modify, scrape or redistribute them.

10. Acceptable Use Policy

10.1 Permitted use. You may use the Service for lawful purposes including personal productivity, business operations, research and development.

10.2 Prohibited use. You agree not to use the Service to:

  • Translate content that is illegal, defamatory, harassing or fraudulent, or that violates any applicable law.
  • Produce or assist in producing sexually explicit / NSFW content.
  • Produce violent or gory content.
  • Produce or spread hate speech.
  • Translate, store or generate any content that sexualises minors or that constitutes child sexual abuse material (CSAM).
  • Produce deepfakes or otherwise impersonate a real person, organisation or brand.
  • Infringe any third party's copyright, trademark, privacy or other rights.
  • Upload malware, viruses, malicious code, or use the Service for phishing or network attacks.
  • Circumvent, disable or interfere with the Service's security features, rate limits or quotas.
  • Resell, sublicense or redistribute access without prior written authorisation.
  • Violate any applicable law, regulation or card scheme rule.

10.3 AI-specific prohibitions. Given the AI nature of the Service, you additionally agree not to:

  • Use the Service's Input, Output, model responses or any derivative data to train, fine-tune, benchmark, distil from or otherwise develop any artificial intelligence or machine learning model that competes directly or indirectly with [LEGAL COMPANY NAME]'s products.
  • Systematically scrape or bulk-collect model outputs for any purpose beyond your own authorised use.
  • Present AI-generated Output as the work of a licensed human professional (for example a doctor, lawyer or financial adviser) where doing so could cause harm.
  • Represent AI Output as human-authored where this would mislead.

Our full Acceptable Use Policy is incorporated into these Terms by reference and forms an integral part of this agreement.

11. Data, Privacy and Security

Your use of the Service is governed by our Privacy Policy. Payment card data is handled exclusively by our PCI-DSS compliant payment processor, Waffo Pancake, and is never stored on our servers. Document content is encrypted in transit using TLS and processed only to deliver your translation; it is deleted after processing and is never used for AI model training.

Account data is retained for 90 days after account closure and then deleted.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT.

12.2 AI output disclaimer. AI-generated translations may be inaccurate, incomplete or out of date. Do not rely on them for legal, medical, financial or other professional advice. Always verify Output with a qualified professional before acting on it.

12.3 Limitation of liability. To the maximum extent permitted by law, [LEGAL COMPANY NAME] shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or business interruption, arising out of or related to your use of the Service. Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim.

13. Term and Termination

These Terms remain in effect for as long as you use the Service. You may terminate your account at any time by contacting support@pandada.ai or using the in-product deletion flow.

We may suspend or terminate your account if you materially breach these Terms or the AUP, are engaged in fraud, or are required to do so by law. Where we terminate for reasons other than your breach, we will refund prepaid, unused amounts on a pro-rata basis.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of [COUNTRY/REGION]. Before commencing formal proceedings, please attempt informal resolution by emailing legal@pandada.ai. Unresolved disputes shall be submitted to [ARBITRATION BODY / COURTS OF [CITY]].

15. General Provisions

We may update these Terms from time to time. Material changes will be notified by email and/or prominent notice on the Service at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

If any provision is found unenforceable, the remaining provisions remain fully effective. These Terms, together with our Privacy Policy and AUP, constitute the entire agreement between you and [LEGAL COMPANY NAME] regarding the Service and supersede any prior statements.

You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets, with notice to you.

16. Contact

For questions about these Terms or billing, contact us:

Using the Service or ticking "I agree" at checkout indicates that you have read and accept these Terms. · Last updated: October 3, 2026 · Version 2.0 · [LEGAL COMPANY NAME] · https://doctranslate.tech